Learn About SHIFT
SHIFT is dedicated to transforming how organizations support people through Technology First and Employment First Education and Accreditation.
SHIFT was created to address a critical gap in the long-term services and supports field — the lack of structured, high-quality education focused on a Technology First approach to services.
As technology rapidly evolved, a small but growing number of states and organizations began to recognize its potential to support people in new ways — helping people achieve personal goals, increase independence, and rely less on traditional supports. At the same time, emerging technology vendors were introducing powerful, innovative tools designed to enhance daily living, communication, and community participation.
What was missing wasn’t the technology — it was the knowledge, confidence, and systems needed to implement it effectively and sustainably, in a person-centered way.
Today, SHIFT is the nationally recognized leader in education and accreditation for professionals and organizations across the long-term services and supports field. We have partnered with more than 350 organizations across 37 states and Canada. SHIFT advances both Technology First and Employment First through comprehensive education, professional certification, and organizational accreditation. We provide:
- Technology First and Employment First education designed for professionals across all staff roles
- NADSP-accredited SHIFT education and professional certifications
- Organizational Technology First and Employment First accreditation aligned with proven standards and best practices
- Practical tools and resources that support real-world implementation and long-term sustainability
- Customized consulting and technical assistance to help organizations strengthen their Technology First and Employment First strategies
Whether supporting direct support professionals, service coordinators, organizational leaders, or state systems, SHIFT focuses on building the knowledge, skills, and organizational capacity needed to advance Technology First and Employment First outcomes in a practical, sustainable way.
SHIFT exists to help organizations transform services so people supported experience:
- Greater autonomy
- More opportunities for decision-making
- Less dependence on others
At the heart of our work is a simple belief:
When technology is intentionally and thoughtfully integrated, people are better supported to live lives of their choosing.
Meet Our Team
Jill Ibbotson
Executive Director
Jill Ibbotson
Executive Director
Constance Harrington
Director of Education and Accreditation
Constance Harrington
Director of Education and Accreditation
Patrick Lane
Education Manager
Patrick Lane
Education Manager
Beth Dyer
Education and Projects Coordinator
Beth Dyer
Education and Projects Coordinator
Beth Blevins
Education and Accreditation Coordinator
Beth Blevins
Education and Accreditation Coordinator
Richard Harrington
Education and Accreditation Coordinator
Richard Harrington
Education and Accreditation Coordinator
Robert McGregor (he/him)
Platforms Coordinator
Robert McGregor (he/him)
Platforms Coordinator
Kaley Hembree
Communications and Sales Coordinator
Kaley Hembree
Communications and Sales Coordinator
Our Journey
2008
SHIFT's Foundation
The Consultation and Education on enabling technology with state agencies and organizations began that would become SHIFT.
2014
SHIFT's Start
SHIFT was founded by disability rights advocates collaborating with state agencies and technology vendors. Formalized Technology First education was framed and delivered live to partners.
2018
Technology First Education
SHIFT's virtual Technology First education was made available to all states and organizations.
2020
Technology First Accreditation
Formal Technology First Consulting and Accreditation were Introduced to build and recognize excellence in practice.
2024
Employment First Launch
Developed and introduced Employment First Education, Accreditation and Consulting with a focus on enabling technology.
2026
Continued Growth
Ongoing expansion of programs, services, and impact.
Ready to Get Started?
Complete the inquiry form below and a SHIFT team member will be in touch!