Technology First Community of Practice

Building Digital Confidence Across the Support Network

Successful enabling technology use often depends on more than the skills of the person using it. Families, direct support professionals, managers, clinicians, case managers, and other members of the support network may each need different knowledge, skills, and levels of confidence to support the technology without taking control away from the person.

This Community of Practice will focus on the practical ways organizations are identifying and responding to digital literacy needs. Participants will share how they introduce unfamiliar technology, teach basic skills, address fear or frustration, support ongoing learning, and determine what different members of the team need to understand.  The conversation will also explore the balance between providing enough support for technology to succeed and avoiding unnecessary dependence on staff or others. Because digital literacy needs vary by person, technology, environment, and role, the goal is not to identify one training model. Instead, participants will compare approaches, challenges, and lessons that may be adapted to their own circumstances.

Come prepared to share a situation in which limited digital knowledge or confidence created a barrier, how the team responded, and what you learned from the experience.