Technology First Community of Practice
SHIFT, the nation’s recognized leader in Technology First education and accreditation, is answering that call with the creation of the National Technology First Community of Practice (CoP). This series responds directly to the growing demand for shared learning, real-world examples, and ongoing collaboration among professionals who are leading this work. Whether you’re from a state system, provider organization, or advocacy network, this community offers a space to learn from each other - and from SHIFT’s national expertise - while building the relationships that sustain transformation.
Across the country, states, providers, and professionals are working to make Technology First more than a policy—it’s becoming a movement that redefines how people are supported to live, work, and connect. Yet, many still ask the same essential question: What does it really mean to live a Technology First approach, not just comply with it?
What the Community of Practice Offers
Each session is expert-facilitated yet deeply discussion-based, creating a supportive and energizing forum for open dialogue, practical problem-solving, and peer exchange. Participants will have the opportunity to:
- Exchange real-world examples and success stories that demonstrate how Technology First principles are being put into practice
- Reflect on challenges and lessons learned, gaining insights from colleagues who have faced similar hurdles
- Explore how Technology First values show up in daily decisions across systems, organizations, and individual supports
- Build a strong national network of peers who are shaping the future of human services through innovation and collaboration
Session Overview - April 23, 2026
Having Better Conversations About Technology First
Conversations about enabling technology don’t always come easily. Whether you’re talking with people supported, families, staff, or leadership, these discussions can bring up questions, hesitation, and sometimes resistance.
In this Community of Practice, we’ll come together to share practical approaches for navigating these conversations in a way that builds understanding, trust, and momentum. This session is not about scripts or perfect answers. It’s about learning from one another what has helped move conversations forward in real-world situations.
Together, we’ll explore how to introduce technology in a way that feels relevant and person-centered, how to respond when concerns arise, and how to keep conversations grounded in what matters most to the person. Participants will have the opportunity to share experiences, exchange ideas, and learn from peers who are working through similar challenges.
Whether you are just beginning these conversations or looking to strengthen your approach, this session offers a space for practical insight and shared learning.
What You'll Gain
This is not a webinar or a lecture—it’s an interactive conversation led by SHIFT’s national experts and fueled by the experiences of those doing the work every day. This opening session is designed to build shared understanding and collective inspiration:
- To help participants re-center on why this work matters
- To illustrate what Technology First looks like in action
- And to strengthen a sense of community among professionals leading this transformation
What You Can Expect
Whether you’re just beginning your Technology First journey or deep into implementation, you’ll find this conversation to be both validating and energizing—a chance to connect with others who share your passion for making technology a meaningful part of people’s lives.
- Live virtual discussions (60–75 minutes) facilitated by SHIFT experts and leaders
- Engaging breakout conversations centered on real-world practice
- Spotlights on success from certified professionals across the country
- Opportunities for reflection, collaboration, and idea-sharing
- A growing network of Technology First professionals shaping the future together
Facilitator
Constance Harrington
SHIFT Director of Education & Accreditation
Upcoming Session
- April 23, 2026
- Time: 11:00 AM - 12:00 PM ET
- Discussion Based
- Virtual