Technology First Community of Practice
SHIFT, the nation’s recognized leader in Technology First education and accreditation, is answering that call with the creation of the National Technology First Community of Practice (CoP). This series responds directly to the growing demand for shared learning, real-world examples, and ongoing collaboration among professionals who are leading this work. Whether you’re from a state system, provider organization, or advocacy network, this community offers a space to learn from each other - and from SHIFT’s national expertise - while building the relationships that sustain transformation.
Across the country, states, providers, and professionals are working to make Technology First more than a policy—it’s becoming a movement that redefines how people are supported to live, work, and connect. Yet, many still ask the same essential question: What does it really mean to live a Technology First approach, not just comply with it?
What the Community of Practice Offers
Each session is expert-facilitated yet deeply discussion-based, creating a supportive and energizing forum for open dialogue, practical problem-solving, and peer exchange. Participants will have the opportunity to:
- Exchange real-world examples and success stories that demonstrate how Technology First principles are being put into practice
- Reflect on challenges and lessons learned, gaining insights from colleagues who have faced similar hurdles
- Explore how Technology First values show up in daily decisions across systems, organizations, and individual supports
- Build a strong national network of peers who are shaping the future of human services through innovation and collaboration
Session Overview - May 28th 2026
Early Wins with Technology First — What’s Working and Why
Early wins play a critical role in building momentum for a Technology First approach. A successful trial, a meaningful outcome, or a small shift in how technology is used can change perspectives and open the door to broader adoption.
In this Community of Practice, we will focus on sharing those early wins and unpacking what made them successful. Participants will bring real examples of how enabling technology has supported a person’s goals and explore what contributed to that success — from how the conversation started to how challenges were navigated along the way.
This session will center on practical insight and peer exchange. To support a meaningful discussion, participants are encouraged to come prepared with a brief story to share or a lesson learned from their experience. Together, we will identify patterns, strategies, and small actions that can be replicated to build confidence and momentum across teams.
Whether you have an early success to share or are looking for ideas to get started, this session offers a space to learn from real experiences and walk away with approaches you can apply right away.
Session Overview - June 25th 2026
Small Changes That Had a Big Impact
Some of the most meaningful outcomes in a Technology First approach come from small, practical changes. A simple tool, a different conversation, or a shift in how support is provided can make a noticeable difference in a person’s daily life.
This Community of Practice is a facilitated conversation focused on those moments. Participants will come together to share real examples of small changes that led to meaningful outcomes, and reflect on what made those changes effective.
Together, we’ll explore how these small wins take shape, what helped them succeed, and how similar approaches might be applied in other settings. This is an opportunity to exchange ideas, learn from one another’s experiences, and walk away with practical strategies that can be used right away.
To support a strong discussion, participants are encouraged to come prepared with a brief example of a small change that made a difference, or one they are hoping to make.
What You'll Gain
This is not a webinar or a lecture—it’s an interactive conversation led by SHIFT’s national experts and fueled by the experiences of those doing the work every day. This opening session is designed to build shared understanding and collective inspiration:
- To help participants re-center on why this work matters
- To illustrate what Technology First looks like in action
- And to strengthen a sense of community among professionals leading this transformation
What You Can Expect
Whether you’re just beginning your Technology First journey or deep into implementation, you’ll find this conversation to be both validating and energizing—a chance to connect with others who share your passion for making technology a meaningful part of people’s lives.
- Live virtual discussions (60–75 minutes) facilitated by SHIFT experts and leaders
- Engaging breakout conversations centered on real-world practice
- Spotlights on success from certified professionals across the country
- Opportunities for reflection, collaboration, and idea-sharing
- A growing network of Technology First professionals shaping the future together
Facilitator
Constance Harrington
SHIFT Director of Education & Accreditation
Upcoming Sessions
- May 28th 2026
- Time: 11:00 AM - 12:00 PM ET
- Discussion Based
- Virtual
- June 25th 2026
- Time: 11:00 AM - 12:00 PM ET
- Discussion Based
- Virtual