Technology First Community of Practice
Across the country, states, providers, and professionals are working to make Technology First more than a policy—it’s becoming a movement that redefines how people are supported to live, work, and connect. Yet, many still ask the same essential question: What does it really mean to live a Technology First approach, not just comply with it?
SHIFT, the nation’s recognized leader in Technology First education and accreditation, is answering that call with the creation of the National Technology First Community of Practice (CoP). This series responds directly to the growing demand for shared learning, real-world examples, and ongoing collaboration among professionals who are leading this work. Whether you’re from a state system, provider organization, or advocacy network, this community offers a space to learn from each other - and from SHIFT’s national expertise - while building the relationships that sustain transformation.
What the Community of Practice Offers
Each session is expert-facilitated yet deeply discussion-based, creating a supportive and energizing forum for open dialogue, practical problem-solving, and peer exchange. Participants will have the opportunity to:
- Exchange real-world examples and success stories that demonstrate how Technology First principles are being put into practice
- Reflect on challenges and lessons learned, gaining insights from colleagues who have faced similar hurdles
- Explore how Technology First values show up in daily decisions across systems, organizations, and individual supports
- Build a strong national network of peers who are shaping the future of human services through innovation and collaboration
Session Overview - September 24th 2026
Moving Past the Myths: Changing the Conversation About Technology First
Misconceptions about enabling technology can become real barriers to a Technology First approach. Technology may be viewed as too expensive, too complicated, unsafe, impersonal, or only appropriate for certain people. Families may worry that technology will replace human connection. Staff may see it as a threat to their role. Teams may assume a person is not capable of using technology before ever exploring the possibilities.
This Community of Practice will focus on the myths and misconceptions organizations are encountering and, more importantly, what they are doing to move past them. Participants will share the assumptions they hear most often, where those beliefs come from, and the conversations, experiences, education, and real-world successes that have helped change perspectives. Together, we’ll explore how organizations are responding to concerns without dismissing them, creating opportunities for people to experience technology firsthand, and helping teams shift from focusing on why technology might not work to considering what could be possible.
Come prepared to share a myth or misconception you’ve encountered, how it affected the conversation or decision-making, and anything you’ve found helpful in changing the perspective.
What You'll Gain
This is not a webinar or a lecture—it’s an interactive conversation led by SHIFT’s national experts and fueled by the experiences of those doing the work every day. These sessions are designed to build shared understanding and collective inspiration:
- To help participants re-center on why this work matters
- To illustrate what Technology First looks like in action
- And to strengthen a sense of community among professionals leading this transformation
What You Can Expect
Whether you’re just beginning your Technology First journey or deep into implementation, you’ll find this conversation to be both validating and energizing—a chance to connect with others who share your passion for making technology a meaningful part of people’s lives.
- Live virtual discussions (60–75 minutes) facilitated by SHIFT experts and leaders
- Engaging breakout conversations centered on real-world practice
- Spotlights on success from certified professionals across the country
- Opportunities for reflection, collaboration, and idea-sharing
- A growing network of Technology First professionals shaping the future together
Facilitator
Constance Harrington
SHIFT Director of Education & Accreditation
Upcoming Sessions
- September 24th 2026
- Time: 11:00 AM - 12:00 PM ET
- Discussion Based
- Virtual
Community of Practice Registration Has Moved!
Our Community of Practice has a new home on the SHIFT Learner Platform, making it simpler for enrolled SHIFT learners to find and register for upcoming sessions.
Check out the quick steps below to get started!