Learners will gain access to tools and resources such as brief pre-recorded interviews with app developers, newsletters sharing ideas and best practices, blogs written by Technology First experts and practitioners, and a resource library. 

Consistency in programming practices. With everyone trained on the same information, support practices can occur seamlessly.

Staff is more likely to take ownership of the new Tech First culture and support model. Education creates opportunities for learning and discussion so that staff is more likely to embrace the new procedures, processes, and practices.

Staff who experience job satisfaction are more likely to be invested in their organization. As staff better understand their roles and responsibilities along with the benefits of technology, they are more likely to be role models. They may also become the best marketing tool for attracting new talent.

Staff is more likely to engage in the application of technology as a natural support. Staff understands how to use technology to address the outcomes as stated in the Individualized Support/Service Plan (ISP).

SHIFT credentials and certification are offered via online learning platforms.  Because everything is online, when and where you learn is up to you. 

Online learning is affordable and accessible. For what an organization would pay to send one person to a conference, multiple people can be trained on the same information.

Continuing education opportunities are provided free of charge to learners who maintain their credentials or certifications.  Webinars with Technology First experts and practitioners and vendors with cutting-edge technology solutions are among the offerings. 

Staff is more likely to remain or advance when they understand the expectations for their position. Learning and development help staff feel valued in their positions, even when job responsibilities may be reallocated.

Staff becomes mentors, instructors, and support for each other. In the long run, an organization’s learning and development model can also be a source for professional advancement and leadership development as individuals grow in their skills, experiences, and knowledge.

Staff understands the relevance of technology as one tool for support. Training creates an appreciation for technology as one source of natural support rather than as a replacement for the direct support they provide.